What are we looking for?
The Paperback Shop are looking for an enthusiastic and energetic Customer Care Advisor to join our busy team in Fairford, Glos.

The Paperback Shop is growing, and the Customer Care Advisor will need to be resourceful and able to work well under pressure. We sell to customers all over the world so your written and spoken English will need to be first class.

We are looking for a confident individual with a natural flair for providing excellent customer service and for someone that always goes above and beyond with no challenge being too great.

Key Responsibilities

  • Ensuring the Paperback Shop maintain their customer first approach by dealing with queries in a punctual and professional manner
  • Within the role you will be using your Customer Service skills to resolve customer issues primarily over e-mail and telephone while providing an excellent level of personable service and troubleshooting.
  • Administrative tasks to ensure the smooth running of our online marketplace shops, ensuring that relevant reporting and data issues are escalated as appropriate and dealt with in a timely manner ensuring minimum disruption to our business flow.
  • Experience of Microsoft Office is essential. Full training will be given but experience in a similar role would be advantageous.

If you are passionate about customer service, self-motivated and highly organised and are keen to work for a company that looks to recognise and reward hard work, then apply today.

Salary dependent on experience. This is a full-time maternity cover position, but we are willing to consider part time working for the right candidate.

If you are interested in applying, please send a covering letter and your CV to Charlotte Smith (csmith@paperbackshop.co.uk)

Closing Date – 22nd May 2020